Infinite Healthcare is supplying healthcare IT solutions to more than 5,200 hospitals in 51 countries around the world with ‘technology and services that impress customers’. The medical imaging solution specialist accounts for 70% of Korea’s medical imaging solution PACS market.

Infinite Healthcare has proven its technology through IHE testing by developing products 100% compatible with international standards such as DICOM, HL7, HIPAA, etc.

01 Background

Infinite Healthcare has been aware of the need for remote control products from the beginning of its business to prepare for various situations that may occur while providing medical image storage and transmission systems to hospitals and clinics.

However, free remote control products that are readily available often could not get through the hospital’s firewall, the connection process was complicated and presented delays in situations where prompt service was required.

Infinite Healthcare’s solution is often used by doctors to analyze and explain various medical images with patients, so they needed a remote control solution that is easy, fast and and no delay or interruption.

02 Usage

The images captured from the medical imaging equipment such as X-Ray, CT, and MRI are stored in the server as standardized files.
The doctor retrieves the film, download it to the computer when visiting the patient needs to consults about the illness.
For a smoother service, it was necessary to remotely move high-resolution files ranging from 600 to 1,500 MB at high speed.
In addition, as this is patients’ personal medical information, stable operation along with security was important.

RemoteView was introduced and after installing the remote control agent on the device, only authorized accounts were allowed to access remotely.
When a patient visits a hospital, the high-resolution film stored in the hospital server can be shared or transmitted remotely to be checked almost instantly.
In addition, remote access privileges are set separately so that a patient’s personal medical record is not exposed safely offering remote imaging medical solution to customers.

03 Results

After the introducing RemoteView, Infinity Healthcare’s customer satisfaction naturally increased.
Before the introduction of RemoteView, when using other remote control products, we were getting multiple unpleasant feedbacks from customers during the difficult and slow initial connection process. It gets worse when the customer is in front. After using RemoteView, those complaints are gone. Even older users can get remote control services very easily.

Usually, large hospitals have their own IT team, but small and medium-sized hospitals often do not. Problems such as software reinstallation and data compatibility on transfer between hospitals were solved at once with RemoteView.

“Unlike its competitors, RemoteView has all three essential elements for Infinity Healthcare: speed, ease of remote access, and fast data transfer capabilities. We guarantee the superiority of RemoteView from our benchmark tests.” ”
– Namcheol Yoon, Infinite Healthcare Deputy Manager –