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Case studies

OA, Multifunction printer solution company, Sindoh

  • IT Solution

Customer Success story “RemoteView is accompanying the history of production of Korea’s first photocopier and fax machine.”

Sindoh, a company moving toward a global output solution partner beyond the history of producing Korea’s first copiers and facsimiles, provides solutions and services so that corporate customers can build a more efficient and creative office environment in the digital network information environment, a symbol of the 21st century. Sindoh, which is building an office system centering on digital multifunction devices and printers, is a company that prioritizes customer convenience in all areas ranging from R&D, production, sales, and service.

01 Background


Diverse companies are renting out digital multifunction devices and printers instead of actually purchasing them and using them for everyday work.
To improve the irrationality of having to rent a multifunction device on a monthly or yearly basis to print only a few pages, and in case of receiving more spam documents than sending/receiving documents actually required for work, charging customers only for the amount of the multifunction device actually used was the logical solution. To this end, it was necessary to introduce a remote management system that can track usage.

02 Usage


Remotely check and charge the digital multifunction device by usage.

The most frequently asked question by corporate customers before they start equipping their offices with digital MFPs is: Why do they have to pay monthly or yearly for equipment rental fees when they only use them a few times a month? Unless you are a company with frequent usage, Monthly/yearly equipment rental fee is burdensome.

In response, Sindoh installed the remote control solution RemoteView on the digital multifunction device solution server and changed the pricing policy to remotely monitor usage and charge consumers only for what they use.

03 Results


Sindoh Solution & System Framework takes into consideration the customer’s printing environment and provides Internet-based solutions to build a secure printing system, a solution that brings the flexibility and scalability of the system, and the integration with the existing one. Sindoh is famous as a company that provides customized features in the desired printing method by grafting solutions to the digital multifunction devices provided by customers. Sindoh, in response to less using customer’s feedback, do not rent devices on a monthly or annual basis. Instead, the remote control solution RemoteView is installed on the multifunction device solution server and the digital multifunction device is rented out to customers.

Without charging the rental fee for device terminals, they implemented a pricing policy in the form of remotely monitoring the usage on a monthly basis through RemoteView and charging the customer only as much as they use. Customers who do not use the devices often or those who receive spam files are set the fax reception refusal function and pay only for the amount of use. In return, the customer response was very good. Sindoh is preparing to innovate the office environment with a state-of-the-art system with RemoteView solution.

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