Leading Display Manufacturer – S Electronics
Customer Success story
“RemoteView is accompanying
in the world exporting display manufacturing process of S Electronics.”
Based on the corporate aim of ‘window’ to communicate with the world, S Electronics Display shares new technology and information through various display products such as TVs, laptops, smartphones, and digital billboards. The company constinuously strives to contribute to the lives of people by adding value to the lives of customers through displays.
Display is one of Korea’s 13 major export items, and it is one of the most important export items ahead of Japan with a global market share of 18.5%. As global demand increases, competition between countries is intensifying. In particular, as China is rapidly increasing its market share, Responding to this has become critical.
In order to strengthen competitiveness in the global market, it was necessary to expand the overseas sales network as well as sourcing raw and subsidiary materials at the production base and reducing the error time that occurs during the manufacturing process. In order to reduce the error delay, it was necessary to reform the cumbersome structure that required the engineers to enter the field wearing dust-proof clothes and just to check even minor problems during the manufacturing process. Therefore, Samsung set the procedure to monitor the manufacturing process through a remote control solution.
Displays are manufactured through an automatic process by arranging organic materials between two electrodes and applying electricity to emit light. A display manufactured by an automatic process requires electrostatic protection throughout the entire process. In particular, in the metal deposition process, when the metal and the upper metal meet, power flows out to the gate at once, and the poly gate is destroyed due to static electricity.
If a problem occurs on site, no matter how trivial an issue is, the engineer puts on a dust-proof suit and then goes to the clean-room (a room in which dust or other particles in the air are removed with a filter to prevent contamination of other delicate precision machines) to avoid any hassle when checking the problem directly. We solved this by introducing remote control RemoteView to monitor the manufacturing process from outside in real time.
The remote control solution RemoteView was installed on the monitoring device in the field and the screen at the manufacturing process site was shared remotely from the office to check for any trouble in advance. After the introduction of RemoteView, simple system errors could be solved remotely. Samsung was able to solve the error quickly by guiding the staff on the site.
Not only it reduced the time required to wear dust-proof clothes before entering the site and the cost incurred by having high-level engineers reside on site, but it also recorded the entire manufacturing process with RemoteView (automatically saved in D/B) to identify and record the cause of failure. This is used for management and process improvement purposes.