Korea Authority of Land & Infrastructure Safety (KALIS) is a quasi-governmental institution that promotes the safety of the people and the continuous development of the national economy through the prevention of safety accidents in facilities.
KALIS is a government-affiliated organization that carries out tasks such as precise safety diagnosis, research and development and guidance dissemination of diagnosis technology, training technicians, and establishment of facility information system as a safety technology total service organization that leads the safety culture of Korea with the vision of ‘People’s Safety Partner’ using the best technology and cutting-edge equipment.

01 Background

The Smart Facility Management Department of the Korea Authority of Land & Infrastructure Safety, newly established in 2016 from the existing Performance Management Headquarters, is committed to carrying out the strategic goal of enhancing the safety and convenience of public living facilities for the realization of a welfare society and strengthening the regular preventive safety management function in response to environmental changes. To this end, it was necessary to introduce an unmanned system for public parking lots nationwide.

Because public parking lots are operated by unmanned systems, they do not have on-premise staff. Parking users often experienced inconvenience due to inexperience in operation of unmanned devices. In order to help solving this, it was urgent to introduce a solution that can remotely monitor the device status and automatically charge the usage using an unmanned system.

02 Usage

20% of the hundreds of public parking lots installed in an area (district unit) are operated by unmanned systems. Currently, all unmanned system in public parking lots nationwide are managed by only 32 people. Elderly and technically non-technical drivers are usually inexperienced the operation of the screen installed in front of the barrier causes inconvenience.

In some public parking lots, a system error occurs because it is impossible to differentiate between compact and larger vehicles. In some public parking lots, fees cannot be settled due to a kiosk system error.
Each time, 32 technical personnel had to be dispatched to the site, and driver had to wait until the technical personnel arrives at the site.
In order to solve this problem, the remote control solution RemoteView is used to remotely manage the payment machine connected to the barrier of public parking lots in each area.

03 Results

KALIS installed RemoteView, a remote control solution, on the payment machine (PC) connected to the unmanned public parking lot system (total 20% as of December 2016, to be gradually increased) installed across the country to assist remotely those drivers who are not familiar with the unmanned system. In addition, in the event of an unmanned system error, technical personnel can performing system patching through PC remote control from the office without dispatching the technician to the site. Dispatching technical personnel to the field due to inexperience in operation was just not cost effective either.

As the dispatch of technical personnel is delayed, the inconvenience experienced by drivers also increased. After the introduction of the remote control solution, system errors were checked through real-time monitoring, and the remote control could easily and quickly help drivers who are having difficulties due to inexperienced operation of the device. The satisfaction of using the public parking lot also increased.