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Case studies

Korea Authority of Land & Infrastructure Safety

  • Public institutions

Customer Success story “RemoteView is accompanying the public’s safety partner to Korea Authority of Land & Infrastructure Safety system.”

Korea Authority of Land & Infrastructure Safety (KALIS) leads in providing comprehensive safety technology services. KALIS, a quasi-governmental body, actively prevents facility accidents to promote public safety. It also supports economic growth through precise diagnoses, R&D, and promoting diagnostic technologies. Committed to being the ‘People’s Safety Partner’, KALIS utilizes advanced technology and equipment. It trains technicians, spreads safety culture, and develops a comprehensive facility information system in Korea.

01 Background

Established in 2016, the Smart Facility Management Department at the Korea Authority of Land & Infrastructure Safety evolves from the former Performance Management Headquarters. It aims to enhance the safety and convenience of public facilities, fostering a welfare society, and to bolster regular preventive safety management amid environmental changes. To this end, it was necessary to introduce an unmanned system for public parking lots nationwide.

Unmanned systems in public parking lots operate without on-site staff. This often leads to user inconvenience due to unfamiliarity with the devices. It became urgent to introduce a solution for remote device status monitoring and automatic usage charging via an unmanned system. This would help solve the issue.

02 Usage

 Remote management of payment machine for public parking lot by KALIS

In a given district, unmanned systems operate 20% of the hundreds of public parking lots. This represents a significant portion of the area’s parking facilities. Currently, all unmanned systems in public parking lots nationwide are managed by only 32 people. Elderly and less tech-savvy drivers often struggle with the screens installed in front of barriers. This causes inconvenience.

In some public parking lots, a system error occurs because it is impossible to differentiate between compact and larger vehicles. In some public parking lots, system errors fail to distinguish between compact and larger vehicles. Additionally, kiosk system errors sometimes prevent fee settlement.
To solve this problem, RemoteView remotely manages the payment machines connected to barriers in public parking lots across various areas.

03 Results

Also, KALIS equipped the payment machines connected to unmanned public parking lot systems with RemoteView. This remote control solution aids drivers unfamiliar with the unmanned system, covering 20% of lots as of December 2016, with plans to increase. In addition, in the event of an unmanned system error, technical personnel can perform system patching through PC remote control from the office without dispatching the technician to the site. Dispatching technical personnel to the field due to inexperience in operation was not cost-effective either.

As the dispatch of technical personnel is delayed, the inconvenience experienced by drivers also increased. After the introduction of the remote control solution, system errors were checked through real-time monitoring, and the remote control could easily and quickly help drivers who are having difficulties due to inexperienced operation of the device. The satisfaction of using the public parking lot also increased.



Virtual Experience