H produces a variety of high-tech machinery products from core automobile parts to various machine tools, industrial machinery, and defense industries. H is a leader for the future industry based on high-tech technological competitiveness.
With their advanced technology and accumulated know-how, H became a global company producing high-precision products based on quality-first, from core automobile parts to various mechanical equipment and aircraft parts.

01 Background

H is well-known for having the largest market share in the domestic machine tool market / press machine (industrial machine). It has been supplying products that combine high productivity and precision from independent machine design to production and after-sales service.

In addition to off-the-shelf products, H delivers and service machines customized according to customer needs. Due to this, time and money is spent to deploy the engineer to the site to determine the problem (user error or system defect). Changes were required to increase productivity and operation efficiency.

02 Usage

Currently, most jobs are computerized and automated, unlike those general-purpose manual factory machining, with CNC machining using a computer.

The the machine tool operator must have the skills to perform tasks such as checking computer settings, adjusting the operation tools and automatic inspection systems. But most of the regular employees, except for advanced engineers, do not have those specialized knowledge. H is trying to improve the inefficient procedure of dispatching engineers to the site for simple issues such as inexperienced operation of on-site personnel or system error. To achieve this, the remote control solution RemoteView was installed (pre-installed) on the computers.

03 Results

RemoteView agent is pre-installed on all machine/industrial machinery produced by H and then delivered. If a machine tool defect or error is discovered, service office monitors the situation in real time, confirms the problem and takes action with remote control.

The frequency of visiting the sites mainly located in rural areas has decreased by more than 40% prior to introducing the remote control solution, resulting in a significant reduction in business processing time and travel expenses.